Last updated: September 23, 2026
These Terms of Service (the "Terms") are a binding agreement between Salon Vine LLC, a Michigan limited liability company ("Salon Vine", "we", "us"), and the business that creates an account ("you", "your salon"). By creating a Salon Vine site, starting a free trial, subscribing, or continuing to use the Service after these Terms are updated, you agree to them. If you are signing up for a business, you confirm that you have the authority to bind that business.
The short version. Your first 30 days are free. After that your plan bills monthly, in advance, on the card you added, until you cancel. You can cancel any time from your portal and you will not be charged again — but all payments are final and non-refundable, including the month you cancel in, unused time, and any plan you downgrade from. You own your clients and your data; we host it. We never touch your clients' money: payments and deposits go through your own Stripe account.
Salon Vine provides independent salons and stylists with a hosted website, online booking, a calendar, an owner and staff portal, client records, checkout and related tools (together, the "Service"). The Service is offered on the plans and at the prices shown on salonvine.com at the time you sign up. We may add, change or retire features over time; if a change materially reduces what your plan includes, we will tell active subscribers by email.
You must be at least 18 years old and using the Service for a business, not for personal or household purposes. You are responsible for everything done under your account, including by managers and stylists you invite. Keep your password private, use accurate contact details, and tell us promptly at the address below if you believe your account has been accessed without permission. Each salon gets its own site address; we may refuse, change or reclaim an address that is misleading, infringes someone's rights, or is reserved.
New salons get a 30-day free trial of the plan they choose. To start the trial you add a payment method through Stripe; nothing is charged during the trial. If you do not cancel before the trial ends, your paid subscription starts automatically on day 31 and the first month is charged to that payment method. One free trial per salon. We may end or shorten a trial that we reasonably believe is being abused.
All fees are non-refundable. To the fullest extent permitted by law, Salon Vine does not give refunds or credits for any subscription payment, in whole or in part — including for the billing period in which you cancel, for unused time, for months in which you did not use the Service, for a plan you downgrade from, for accidental renewals, or because a feature did not meet your expectations. You are responsible for cancelling before a billing date if you do not wish to be charged for the next period. Charging back a legitimate subscription payment through your bank instead of contacting us is a breach of these Terms and may result in your account being closed.
The only exceptions are (a) where a refund is required by law, and (b) if we permanently shut the Service down, in which case we refund the unused portion of your current billing period.
You can cancel at any time from your portal (Account → SalonVine subscription) or by emailing us. Cancellation stops all future charges; there is no cancellation fee and no minimum term. Your site and portal stay live until the end of the period you have already paid for, and then switch off. Because payments are non-refundable (Section 5), cancelling in the middle of a period does not produce a refund for the rest of that period. After your subscription ends we keep your data for 30 days so you can come back or export it; after that we may delete it.
Client payments — booking deposits, checkout sales and retail sales — are processed by Stripe through a Stripe account that belongs to you (or to an individual stylist who has connected her own). Salon Vine is not a party to those transactions, never holds or routes those funds, and does not take a percentage of them. Stripe's own terms and processing fees apply to your Stripe account. You are responsible for deposits, refunds, disputes and chargebacks with your clients, for the tax treatment of your sales, and for meeting Stripe's requirements (identity verification, bank details, prohibited businesses). We may show sales and payment information in your portal for your convenience; Stripe's records control.
You own the content you add — your name, logo, photos, menu, prices, team profiles, and the client and booking records created through your site ("Your Content"). You give us a worldwide, non-exclusive, royalty-free licence to host, copy, display and transmit Your Content only as needed to run the Service for you (for example, showing your menu on your site and sending your booking confirmations). We do not sell your client data and we do not use it to market to your clients on anyone else's behalf.
You are responsible for Your Content: that you have the right to use every photo and name you upload, that your prices and descriptions are accurate, and that you handle your clients' personal information lawfully. Where you import a client list from another system, you confirm you are allowed to move that data. You can export your clients and bookings from your portal at any time.
We treat all salon data as confidential, store it in a per-salon partition, and apply reasonable security. No hosting is perfect: keep your own copies of anything you cannot afford to lose, and see our Privacy Policy for how we handle personal information.
The Service sends emails and, where possible, texts to your clients on your behalf — booking confirmations, reminders, cancellations and similar. These messages are sent as your salon, from your account, and you are the sender for the purposes of anti-spam and telephone-consumer laws (including CAN-SPAM and the TCPA). You confirm that you have your clients' consent to receive these messages, you will not use the Service to send marketing your clients have not agreed to, and you will honour opt-outs. Texts are delivered through carrier email-to-text gateways where a carrier allows it; delivery is not guaranteed and message content may be shortened by the carrier.
You agree not to: use the Service for anything unlawful; misrepresent your business, your prices or who you are; upload content that infringes someone's rights or is obscene, hateful or harassing; attempt to access other salons' data or the systems behind the Service; scrape, resell or sublicense the Service; interfere with its normal operation; or use it in a way that could expose Salon Vine to a claim, fine or loss of a provider (for example, Stripe or an email carrier). We may remove content or suspend an account that we reasonably believe breaks these rules, and we will tell you why.
We work to keep the Service available around the clock but we do not promise uninterrupted or error-free operation. Maintenance, provider outages (hosting, email, Stripe), and problems outside our control can cause downtime. Support is by email at the address below; we answer personally and as quickly as we can, but we do not guarantee response times. Your plan's features are described on salonvine.com; anything described as coming soon, on the roadmap, or in beta is not part of what you are buying.
The Service — its software, design, themes, templates, text (other than Your Content), and the Salon Vine name and logo — belongs to Salon Vine LLC and its licensors and is protected by copyright and trademark law. Your subscription gives you a limited, non-transferable right to use the Service for your salon while you are a subscriber, and nothing more. If you send us ideas or feedback, we may use them without any obligation to you.
The Service depends on providers we do not control, including Stripe (payments), email delivery providers, hosting and DNS providers, and mobile carriers. Their terms apply to your use of their parts of the Service, and we are not responsible for their acts, omissions or outages. If you connect an outside account (for example, Stripe or Instagram), you authorize us to exchange the data needed to make that connection work.
You may end this agreement at any time by cancelling (Section 6). We may suspend or end your access immediately if you materially breach these Terms, do not pay, or if continuing would expose us or others to legal risk; we may otherwise end it with 30 days' notice by email. On termination, your right to use the Service ends, Sections 5, 8 (ownership), 12 and 15–20 survive, and any amounts owed remain due. Handing your salon to a new owner is done from the Account screen; the new owner accepts these Terms when they set their password.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, SALON VINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT BOOKINGS, EMAILS OR TEXTS WILL BE DELIVERED, OR THAT THE SERVICE WILL BRING YOU ANY PARTICULAR NUMBER OF CLIENTS OR AMOUNT OF REVENUE.
TO THE FULLEST EXTENT PERMITTED BY LAW, SALON VINE AND ITS MEMBERS, OFFICERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST BOOKINGS, LOST DATA OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE SUBSCRIPTION FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; in those places our liability is limited to the smallest amount the law allows.
You will defend, indemnify and hold harmless Salon Vine and its members, officers, employees and contractors from any claim, loss, liability, fine and expense (including reasonable legal fees) arising out of Your Content, your services to your clients, messages sent to your clients through your account, your use of Stripe, your breach of these Terms, or your violation of any law or of someone else's rights.
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. If you have a problem, email us first — most things can be sorted out in a message or two. Any dispute that cannot be resolved informally within 30 days will be brought only in the state or federal courts located in Isabella County, Michigan, and you consent to their jurisdiction. To the extent permitted by law, you and Salon Vine each waive any right to a jury trial and agree that claims will be brought individually and not as a plaintiff or class member in any class or representative proceeding. Any claim must be brought within one year of when it arose.
We may update these Terms as the Service evolves. The date at the top shows the latest version. If a change is material we will email active subscribers at least 14 days before it takes effect; continuing to use the Service after that date means you accept the updated Terms. If you do not agree, cancel before the change takes effect.
These Terms, together with the Privacy Policy and the plan details shown at signup, are the entire agreement between you and Salon Vine about the Service. If any part is found unenforceable, the rest still applies. Our not enforcing a provision is not a waiver of it. You may not transfer this agreement without our consent, except to a new owner of your salon through the Account screen; we may transfer it to a successor of our business. Notices to you go to the owner email on your account; notices to us go to the address below.
Salon Vine LLC · Mt. Pleasant, Michigan · dylan@salonvine.com
See also our Privacy Policy.